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COVID-19 pandemic information for customers and partners

Dear customers and partners,

For weeks we have been closely monitoring the development around the coronavirus disease (COVID-19). In these times of grave uncertainty, we at CPU 24/7 all agree: the health and safety of our families, employees, friends, customers and partners is now our top priority. We take the topic very seriously and would like to actively counteract the spread of the coronavirus disease.

In view of this global pandemic, we will inform you in more detail about the measures we are taking to protect ourselves as a company and thus your company.

CPU 24/7 remains 100% operational
CPU 24/7 has developed and documented emergency plans to maintain business operations, some of which have already been activated. They regulate the handling of extraordinary events such as COVID-19 and are intended to protect the health of our employees and keep the impact on our services as low as possible for you.

The federal government and the federal states agreed on further measures to limit social contacts. We have therefore taken the following measures:

    • Working from home: Even if going to work and necessary professional meetings remain allowed; we have instructed our employees to work from home. All internal systems, tools, monitoring systems and other systems at CPU 24/7 are designed so that they can be used safely by most employees remotely. We have already tested and activated these measures without affecting the service provision. That is why we want to remain 100% operational and we continue striving to offer you the same excellent service and technical support that you are used to. Employees who still must work on-site abide by the required safety distance and the hygiene instructions specified by the health authorities. We have also arranged the division and separation of selected employees with business-critical roles/functions.
    • Security precautions in the data centre: We have instructed our employees to reduce access to the data centre to the operational minimum and to comply with hygiene regulations. Insofar as it is necessary to work in the data centre, the employees only stay there for as long as it is necessary to complete certain tasks. In cooperation with our partner e-shelter, technical high-availability solutions were also implemented, and organizational measures were taken to ensure that the data centre was able to act in an emergency and that data centre operations were maintained. Essential services, such as the supply of electricity, cooling, connectivity and access protection for the data centre, are always guaranteed, even without manual intervention. Remote administration of the data centre from the control centre in Frankfurt is possible at any time.
    • Our suppliers: Our business operations are supported by numerous strategic suppliers. We are in constant contact with everyone to ensure that they take comparable risk minimization measures with their teams and that they also meet their agreed delivery obligations.
    • Physical presence at events: Unfortunately, meetings, conferences and personal customer contact are not possible for the moment. Whenever possible, we use digital alternatives for personal and regular coordination. Furthermore, CPU 24/7 cancelled or postponed all attendance events planned for March and April. In addition, we have restricted all business trips by employees: all business trips remain restricted to business-critical purposes until the end of April – of course, taking into account local state guidelines and restrictions. Exceptions are determined by management in consultation with our customers and in accordance with government regulations.

 

We always keep you up to date!
Depending on the further development of the situation, we will contact you proactively. Should you have any further questions in the meantime, please do not hesitate to contact your contact person at CPU 24/7.

Please take care of yourself and stay healthy!

Greetings from Potsdam

CPU 24/7 Team

 

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